Aaysle.com aims to ensure customer satisfaction with every purchase. If you receive a damaged, defective, or incorrect product, we are here to help.

1. ELIGIBILITY FOR RETURN / REPLACEMENT

You can request a return or replacement for:

✔ Damaged product
✔ Defective product
✔ Wrong product delivered
✔ Items missing from package
✔ Product not matching description

Return request must be raised within 7 DAYS of delivery.

2. CONDITIONS FOR RETURNS

To qualify:

• Product must be UNUSED

• Original packaging must be intact

• All accessories/manuals should be included

• Product must not be physically damaged by customer

3. NON-RETURNABLE PRODUCTS

For safety & hygiene reasons, the following cannot be returned:

❌ Used toys
❌ Toys without original packaging
❌ Electronic toys that have been opened
❌ Water toys once used
❌ Feeding items
❌ Personalized or customized items
❌ Clearance/sale items marked “Final Sale”

4. RETURN PROCESS

1️⃣ Contact support@aaysle.com
2️⃣ Share order ID
3️⃣ Send images/videos of the issue
4️⃣ Our team verifies within 24–48 hours
5️⃣ Courier is arranged to pick up the product
6️⃣ Once received & checked, refund/replacement is initiated

5. REFUND POLICY

Refunds will be issued only after:

• Product passes QC check

• Issue is confirmed

• Return is approved

Refund Time:

• Prepaid Orders → 5–7 business days

• Wallet/UPI → 2–3 days

• Bank Refund → 5–10 days

Shipping charges are non-refundable.

6. REPLACEMENT POLICY

If the required product is in stock, we will:

• Ship the replacement after return approval

• Notify you via email/SMS

If not in stock, we will offer:

• Store credit

• Full refund

7. ORDER CANCELLATION

Orders can be cancelled ONLY before shipment.

After dispatch, cancellation is not possible.

8. LATE OR MISSING REFUNDS

If you haven’t received a refund:

• Check bank account

• Contact your bank/wallet service

• Contact Aaysle support

9. CONTACT FOR RETURNS

📧 support@aaysle.com